SynDesk Privacy Policy

1. Information We Collect

1.1 Account Information

• Name, email address, profile picture, organization affiliation, and login credentials.
• Authenticated via our secure identity provider or Google sign-in.

1.2 Usage Information

• Course participation, session attendance, AI study aid usage, quiz results, and interactions with other users.
• Device and browser information, IP address, and connection logs for performance monitoring.

1.3 Content You Upload

• Notes, lecture materials, assignments, and any other content you store in your account.
• AI-generated content you create through SynDesk services.

1.4 Payment Information

• Transaction details for subscriptions, AI credit bundles, or storage upgrades.
• Payment processed through our payment partner (M-Pesa, Tigo Pesa, Airtel Money).

2. How We Use Your Information

• To provide and maintain the SynDesk platform.
• To enable multi-tenant features, e.g., allow students and teachers to access their organization-specific content.
• To generate AI study aids (summaries, quizzes, slides) and track AI credit usage.
• To communicate important notifications (session alerts, billing, updates).
• To monitor platform performance, detect errors, and prevent abuse.
• For legal obligations, fraud prevention, or compliance with Tanzanian digital service regulations.

3. Sharing of Information

• Within an Organization: Teachers and students can access organization-specific content as authorized.
• Third-Party Services:

• Cloud storage providers.
• AI processing infrastructure.
• AI content generation services.
• Payment processors.

These providers only process data as needed to deliver services.

Legal Requests: We may disclose your data if required by law or to protect rights, safety, or property.

4. Data Storage and Security

• All data is encrypted AES-256 at rest and transmitted over TLS 1.3.
• User authentication uses multi-factor authentication and optionally Google sign-in.
• Access to multi-tenant data is strictly controlled with database-level access controls.
• AI-generated temporary files are purged after 30 days, unless explicitly saved.

5. Your Rights

• Access and request a copy of your data.
• Correct inaccurate or incomplete information.
• Delete your account and personal data, subject to legal obligations.
• Control marketing communications.

Students and teachers can manage these preferences in the dashboard or by contacting support.

6. Cookies & Tracking

• We use cookies and local storage to maintain sessions, provide dashboard features, and collect usage analytics.
• You can disable cookies, but some platform features may not function properly.

7. Retention Policy

• Personal and organization data is retained as long as your account is active.
• Temporary AI-generated files are deleted automatically after 30 days.
• Transaction logs and compliance-related data may be retained longer per Tanzanian regulations.

8. Children's Privacy

• SynDesk is intended for users 13 years and older.
• Accounts created for younger users must have parental consent.

9. International Data Transfers

• Data may be stored and processed in secure data centers in Tanzania and the region.
• We ensure compliance with relevant Tanzanian privacy regulations.

10. Changes to this Privacy Policy

• We may update this policy occasionally.
• Users will be notified of significant changes via email or in-app notification.

11. Contact Us

If you have questions or concerns about privacy, contact:

Stralys Ltd.

Email: privacy@lecta.co.tz

Phone: +255791383962